search for: queueagentcount

Hi everyone I am having problems with my call queue We currently run a customer care call center which has attendants login during the daytime. Customers who call the 'customer care line (a specific number) always get routed to the cutomer care queue (called 124). After hours, staffs of the Network operating center provide customer care services for customers who call in after the last

Hello everybody, I want to use the TIMEOUT() function, but in the CLI the "show functions" command only shows 7 custom functions: QUEUEAGENTCOUNT SORT CUT CHECKSIPDOMAIN SIPCHANINFO SIPPEER SIPHEADER In addition, sometimes I get the debug message "function LANGUAGE not registered". How can I install those functions? I'm using Asterisk 1.2.10. Thanks in advance, -- Andrea Spadaccini Multimedia Technologies Institute s.r.l.

...a member is in a queue on their own, everything works fine, a call can go into the queue. However, if 2 members with different penalties are logged in on the same queue, the test for the number of members in a queue fails. Below is the code that is failing. 852,5,Set(Queue_Count_Switch=${IF(${QUEUEAGENTCOUNT(sales)}?7:100)}) ;Checks to see if there are active agents exten => 852,6,Goto(Mercury-Sales,852,${Queue_Count_Switch}) ;Sends to closed if there are none exten => 852,7,Queue(sales|tT|||) Here is what the CLI shows for queue members (note: NUMBER1 and NUMBE...

I'm curious if anyone has implemented the following: Need to setup an on-call queue, that activates after 5PM and de-activates at 8AM, also that activates/deactivates on demand(I'm thinking a feature code here). The "agents" need to log in via cell phones, and when calls come in from outside to the asterisk system, it'll need to call the cell phone agents that are active.