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queue_agent
2012 Jan 31
0
AMI - Getting Event of QueueAgents WrapupTime State
Hi @ all,
in the reason on having some agents logged in in more than one queues I need to get the state if an Agent goes in
Postprocessing State to do this for this Agent in all other Queues he is logged on.
For this I tried to catch this Event above the AMI. But there is never thrown the QueueMemberPaused or AgentComplete Event
and in all the QueueMemberStatus Events the Agent never has the