search for: queue_count_switch

...lem I am having is that if a member is in a queue on their own, everything works fine, a call can go into the queue. However, if 2 members with different penalties are logged in on the same queue, the test for the number of members in a queue fails. Below is the code that is failing. 852,5,Set(Queue_Count_Switch=${IF(${QUEUEAGENTCOUNT(sales)}?7:100)}) ;Checks to see if there are active agents exten => 852,6,Goto(Mercury-Sales,852,${Queue_Count_Switch}) ;Sends to closed if there are none exten => 852,7,Queue(sales|tT|||) Here is what the CLI shows for queue members (...