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prohibitively
2003 May 29
0
ACD
...work and Andreas Otto's
DynExtendb as well as James Sharp's ACD. None of these seem to be quite
finished. Is there a chance a unified (* blessed) ACD application can be
put together by those who know how? My knowledge of the Asterisk API is
next to zero and the time to learn it would be prohibitivly long much
less relearning C.
Multiple groups with overlapping agents are a requirement as is
roundrobin (per group), next available, and longest time since last call
answered (per group). Anybody's input on this would be appreciated.
Asterisk has worked out fine in our test environme...