Displaying 1 result from an estimated 1 matches for "preack".
Did you mean:
prack
2004 Aug 27
4
Queue Announcement not until after # accept call pressed
When using the callback feature on agents I notice that when the queue calls
one of the agents and the agent picks up the call they hear nothing until
pressing the # to accept the call.
Only then does my announcement play back to the agent after which the call
is immediately connected.
Is there a way to have the announcement played to the agent before they
press # to accept. I have ackcall=yes