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...UEUE2, so that caller would get thrown to an agent. Really what should happen is, even if Asterisk is playing an announcement in queue.. it should still consider the call 'active-in-the-queue' and yank it out of the announcement if an agent becomes available. On 12/27/06, Phil Hopkins <pkhopkins@bexarmet.org> wrote: > > You posted a question on the asterisk-users forum in Aug. regarding the order > that Asterisk would answer calls with multiple queues (not answering the call > with the longest wait time regardless of the queue it is in). We have run > into the same probl...