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2006 Dec 28
1
Re: Asterisk Queues
...UEUE2, so that caller would get thrown to an agent. Really what should happen is, even if Asterisk is playing an announcement in queue.. it should still consider the call 'active-in-the-queue' and yank it out of the announcement if an agent becomes available. On 12/27/06, Phil Hopkins <pkhopkins@bexarmet.org> wrote: > > You posted a question on the asterisk-users forum in Aug. regarding the order > that Asterisk would answer calls with multiple queues (not answering the call > with the longest wait time regardless of the queue it is in). We have run > into the same probl...