search for: pennalty

...nment? The features I >would be looking for would include: Yes I'm running it for a bussiness and it is wokring fine. My agent's are loggin in and out by them self or the manager is putting them to work :-) >Skill set routing Think you mean prioritizing of your agents that is called pennalty under asterisk >multiple inbound queues. MM not sure you mean with that but you can connect queu's >real time displays The data is there, you need an application who intreprt this data. Look for the different gui's and software that is out there opensource or closed. We are build ou...