Displaying 2 results from an estimated 2 matches for "patient_q".
2004 Sep 30
2
Queue Setup
Hi, I am on my next venture now, Need to set up 3 queues. I would like
these setup using the agentcallbacklogin. Does anyone have an example of
this? I have looked through the wiki , but all that did was confuse me.
One of the problems I'm having is how do I configure my extensions.conf to
dial the agentcallbacklogin
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2004 Jul 14
5
ACD Issues
...vely small issues and we have been simple
dealing with them for the last few days, but I thought the some of the
ACD/Queuing gurus may be able to help.
Here are some of the relevant config files:
agents.conf
-------------------
[agents]
autologoff=15
ackcall=no
wrapuptime=60000
; Group used for patient_q
group=1
agent => 1001,1234,Robert
agent => 1002,1234,John
agent => 1101,1234,Ann
agent => 1102,1234,April
agent => 1103,1234,Danielle
agent => 1104,1234,Dawn
agent => 1105,1234,Helene
agent => 1106,1234,Jackie
agent => 1107,1234,Jennifer
agent => 1108,1234,Kelli...