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Hi, I have a typical call center with queues and agents added via AddQueueMember. One of my requirement is to implement a forgot password function. If a caller does not remember the password, he calls up an unauthenticated line and the agent manually authenticates him. Then the caller should have a provision to reset his password. The requirement is that the agent should not know the new password

I'm looking into getting a new phone and wondering what the difference in functionality is between a single line phone with call waiting and a real 2 line phone (either a real SIP phone or an analog 2 line phone and a 2 port ATA) is. Why would I want the real 2 lines vs. just being able to take an incoming call via call-waiting? Cheers, b. -------------- next part -------------- A non-text

I saw in one of Dave C.''s comments to a ticket that "our current plan is to deprecate the mocking framework." I hadn''t heard anything about that, but then again I haven''t paid super close attention to the list. Are we planning on dumping the mock framework in favor of using Mocha (or any other framework one might want to plug in?). Pat