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...x hold time, average talk time Agent overview includes: Calls taken, Average talk time Graph of call volume per hour of the day Graph of call volume per day (over the period specified) Runs under windows (.NET or mono required) or any other OS that support .NET/mono (Linux, Mac, BSD etc) http://muad.xdev.net/Projects/qig/sample.html Not really done anything like this before, so as much input as possible would be appreciated. Cheers, Ben

hi I really want a good queue_log analyser, but I don't want to waste > EUR 1000 for something like that, so I thought starting a small project for it. I started off in php just creating a basic parser for the log, and I'll go on extending it. See http://karlsbakk.net/asterisk/scripts/queue_log_analyser-0.0.1- pre1.php.txt Does anyone want to join this effort? roy