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Hello all, we're using asterisk 1.2.12.1 in an Inbound callcenter using the queue application. If there are many calls in the queue, it sometimes takes up to 30 Seconds before a call is distributed to an agent. For example there are 10 callers in the queue, an Agent is finishing a call and it takes up to 30 seconds before his phone rings again. We're already set the

Hello all, I've seen that the application AgentCallbackLogin()has been set to deprecated in version 1.4. So I've done some tests based on the tutorial "queues-with-callback-members.txt" coming with version 1.4. What's not clear for me is what is happening to agents.conf, it seems that it's no longer needed, and I have to define my agents using variables in

Hello all, I've a question regarding the values "completed" and "abandoned" that are returned by the manager command "queuestatus". What is the timeframe for these values, are they counted since the last asterisk boot, or per day, or is the timeframe configurable? Thanks and Regards Markus

Hello all, I?ve found another issue with the queue application. Assuming I?ve configured a queue with a long periodic announcement and have two queue members assigned. Both queue members are busy at a time, while another caller is joining the queue. After a while the periodic announcement is played back to the caller, in that case it takes about 40 seconds to be played back. If then one of the

I went to put in the new sound files over the weekend, but forgot to backup the custom folder and lost my custom digital receptionist files. I then had to copy the old files back from a duplicate machine. The problem is now though that voicemail just hangs up when I dial it. Other apps work - *70 for example gives me 'call waiting...activated' so I know it's accessing the files

Hello all, If I have connected 2 asterisk boxes over an IAX trunk, how can I forward a call in the dial plan from one machine to the other? If I'm using call queues, is it possible to add queue members that are not local but configured in the second asterisk machine, which is connected via the AIX trunk? If no, is there any concept of global queuing, which means to have one Asterisk