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Hi, I need to implement trouble tracking system, we have 250 users in one premise & 3 desktop support technicians. I need to implement trouble ticket system, where user will enter their application / other issues. Mail will be sent to technician available on duty. trouble ticket will be provided to user & will be given close stat once resolved. Kindly suggest me one such application

I am not quite use how to do this. I shared a drive in my win2000 box, and performed the following in my linux box : smbclient -W workgroup -U [username] -L [machine nmb_name] and i get the following result when input the password : session setup failed: NT_STATUS_LOGON_TYPE_NOT_GRANTED but when use all caps for password I get : session setup failed: NT_STATUS_LOGON_FAILURE so my