Displaying 1 result from an estimated 1 matches for "manheim".
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mannheim
2003 Jul 01
6
Enhanced queue app
...er ID capture could be used for agent phone number, possibly
>> confirming number to agent.
>>
>> By the way, someone just posted a patch to Mark to allow dynamic
>> joining and leaving of queues. The apps are called AddQueueMember and
>> RemoveQueueMember by Paulo Manheimer. This functionality might be useful
>> for our needs and would eliminate static queue member lists.
>>
>> Both actions should be recorded in CDR.
>>
>> If agent recieves call while logged in and call goes unanswered for
>> a specified amount of times (s...