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There are 6 different ${QUEUESTATUS} variable values defined in asterisk 1.2, I am attempting to make sure I have a full understanting of when they would be set; If someone could correct errors with these definitions ot would be appreciated; TIMEOUT - the max time specified in the queue command elapsed, only checked between retries so may not be 100% accurate. FULL - the number of callers

Hello everyone. I got a little problem in here: I want to set up a queue so that if anything of these happens: a) No agents logged in b) All agents busy Then the user gets diverted somewhere. I used this (for testing purposes only, of course): exten => 7080,1,Answer() exten => 7080,n,Queue(teste) exten => 7080,n,Goto(${QUEUESTATUS}) exten => 7080,n(ERROR),NoOp(${QUEUESTATUS}) exten

Hi All, Anyone know if theres a way to share a Cisco 7940 between hot-desk users? My phones get their setup via SIP .cnf files, that load at boot via tftp, so I'm assuming the configs a failry static. However if I want a phone to be hot-desked, I could have different users sitting there. Is there any concept of "logging on" in these environments? Cheers, Adrian

I have defined 4 queue's. Is there any way to check is there any agent logged in any of those queue's? What I would like to do is to check if there is any agent in any of queue's and if there is, then I'll will transfer a call to that queue, it there isn't I would like to do something else with a call. Thank you for your time. -- Tomislav Par?ina Lama Computers Split

Hello, I am using 1.4.8 and have a question about Queues. I noticed that if I have an agent logged in using AgentCallBackLogin and that agent is unreachable for some reason (SIP phone unplugged) calls to him/her will completely yack. For example: 1-Agent 500 is the only one logged into queue number 1. 2-A call comes into queue number 1 3-The call is pushed to agent 500 at extension 21 which is

The Asterisk Development Team would like to announce the release of Asterisk 13.23.0. This release is available for immediate download at http://downloads.asterisk.org/pub/telephony/asterisk The release of Asterisk 13.23.0 resolves several issues reported by the community and would have not been possible without your participation. Thank you! The following issues are resolved in this release:

I've a big problem with SIP forwarding back into 'ringing groups' creating what can only be described as call storms :-( I have a 'ringing groups' of SIP phones with an effective dialplan (much simplified) like so: ; Purchase ledger [ptsn_inbound] exten => _846061,1,Dial(Local/6061 at groups) .... [groups] exten =>

hi list, i have a question about the args of queue: when we use Queue() app, there are some arguments than can use. help from CLI: Queue(queuename[,options[,URL[,announceoverride[,timeout[,AGI[,macro[,gosub[,rule]]]]]]]]) well.. i'm trying to identify who has taken the call on a queue, and, when agent conected, launch a macro with some args based on who takes the call i do: exten =>

The Asterisk Development Team would like to announce the release of Asterisk 15.6.0. This release is available for immediate download at http://downloads.asterisk.org/pub/telephony/asterisk The release of Asterisk 15.6.0 resolves several issues reported by the community and would have not been possible without your participation. Thank you! The following issues are resolved in this release:

Hey Everyone, Have a couple of questions here.. Scenario 1: We are working with a client that currently has one support queue with about 10 agents. They are starting to get pretty long hold times for their customers and they have requested three queues. Queue 1 will have a timeout of 4 minutes. After that it will move to Queue 2 which has a default timeout of 3 minutes. After that we will

Hello all, I think Lee has given me a head start, but I'm still running in a circle (at least i'm in the lead). The problem is with my queues. The phones go to their own voicemail after 5 rings. That's about the same time I allow the phone to ring before trying another phone in the queue. Is there a way to tell asterisk....? If this call is coming from a queue, do not follow a

Hi, Is there any way to run a command (AGI script, whatever else) at that moment when the call that was in the queue is being bridged to a specific agent? An examples of what I would want to do with this is, for example, have Asterisk ask the caller for his 4 digit customer ID before being put in the Queue. Once I know who the caller is being connected to (which agent) I'd run a

The Asterisk Development Team would like to announce the release of Asterisk 16.1.0. This release is available for immediate download at http://downloads.asterisk.org/pub/telephony/asterisk The release of Asterisk 16.1.0 resolves several issues reported by the community and would have not been possible without your participation. Thank you! The following issues are resolved in this release:

The Asterisk Development Team would like to announce the release of Asterisk 16.1.0. This release is available for immediate download at http://downloads.asterisk.org/pub/telephony/asterisk The release of Asterisk 16.1.0 resolves several issues reported by the community and would have not been possible without your participation. Thank you! The following issues are resolved in this release:

The Asterisk Development Team would like to announce the release of Asterisk 17.0.0. This release is available for immediate download at https://downloads.asterisk.org/pub/telephony/asterisk The release of Asterisk 17.0.0 resolves several issues reported by the community and would have not been possible without your participation. Thank you! The following issues are resolved in this release:

The Asterisk Development Team would like to announce the release of Certified Asterisk 16.3-cert1. This release is available for immediate download at https://downloads.asterisk.org/pub/telephony/certified-asterisk The release of Certified Asterisk 16.3-cert1 resolves several issues reported by the community and would have not been possible without your participation. *Thank you!* The following