search for: lanzateid

Hi, I've noticed that when I set a phone on DND (phone-side DND, meaning it rejects calls with a busy status, SIP 486 response code I believe) the queue keeps on trying the phone over and over again. This creates issues in terms of CDR entries - in a scenario where there is only one phone on DND, and a delay between attempts of 1 second, the queue will attempt to ring the single phone