search for: kwakmn

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2013 Mar 18
6
Diagnosing call problem
Asterisk 11.1.0 Various soft-phone SIP clients call center with 10-12 agents online at once using asterisk queue Occasionally an agent will get a call (or more often a series of calls in a row) where neither party can hear the other, or can only hear each other sporadically. A MixMonitor recording of the call plays only the caller - none of the agent's audio is heard in the recording.
2013 May 01
1
Call "stuck" in queue
...w territory for me. *queue show* sales has 1 calls (max unlimited) in 'leastrecent' strategy (27s holdtime, 181s talktime), W:0, C:3963, A:28, SL:0.0% within 0s Members: SIP/Eileen (ringinuse disabled) (dynamic) (Not in use) has taken 2 calls (last was 239 secs ago) SIP/KWakmn (ringinuse disabled) (dynamic) (Not in use) has taken 1 calls (last was 502 secs ago) SIP/Britne (ringinuse disabled) (dynamic) (Not in use) has taken 1 calls (last was 365 secs ago) SIP/Kim (ringinuse disabled) (dynamic) (Not in use) has taken 2 calls (last was 84 secs ago)...