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...group? Example: group=1 ; queue1 agent => 401,401,Tomislav Parcina agent => 402,402,Katarina Ivanisevic agent => 403,403,Sasa Juginovic group=2 ; queue2 agent => 401,401,Tomislav Parcina agent => 402,402,Katarina Ivanisevic agent => 404,404,Marija Bilic agent => 405,405,Ana Kaliterna Will this work? Will agents 401 and 402 be in both groups? If I join every group to another queue, will one agent be in both queue's? -- Tomislav Par?ina Lama Computers Split Stinice 12, 21000 Split Tel.: +385(21)393447 e-mail: tparcina#lama.hr http://www.lama.hr