search for: joinunavail

...when using agentcallbacklogin since there could be unavailable members defined but not available. LEAVEEMPTY - the last agent was removed form the queue before alls calls we handled, remong callers exit with this status, also acts differently when there are only queue members that are unavaialbe JOINUNAVAIL/LEAVEUNAVAIL - same as JOINEMPTY/LEAVEEMPTY, except that there were still queue members, but all were status unavailable (logged out) So if a queue is made up of only callback agents (agentcallbacklogin) then the queuestatus will never be joinempty or leaveempty If the maxlen=0 then there e...

I have defined 4 queue's. Is there any way to check is there any agent logged in any of those queue's? What I would like to do is to check if there is any agent in any of queue's and if there is, then I'll will transfer a call to that queue, it there isn't I would like to do something else with a call. Thank you for your time. -- Tomislav Par?ina Lama Computers Split

...audio is in the early media (which is unacceptable because of the short duration of early media on ISDN). Is there any way to let Queue() automatically answer a channel if the call is going to be placed in the queue and will still be unanswered when the QUEUESTATUS is any of FULL, JOINEMPTY, or JOINUNAVAIL? -- Greetings, Alex Hermann

...ses only, of course): exten => 7080,1,Answer() exten => 7080,n,Queue(teste) exten => 7080,n,Goto(${QUEUESTATUS}) exten => 7080,n(ERROR),NoOp(${QUEUESTATUS}) exten => 7080,n,Hangup() exten => 7080,n(LEAVEEMPTY),Goto(ERROR) exten => 7080,n(TIMEOUT),Goto(ERROR) exten => 7080,n(JOINUNAVAIL),Goto(ERROR) exten => 7080,n(LEAVEUNAVAIL),Goto(ERROR) exten => 7080,n(JOINEMPTY),Goto(ERROR) exten => 7080,n(TIMEOUT),Goto(ERROR) exten => *210,1,AddQueueMember(teste,SIP/${CALLERID(num)}) exten => *210,n,UserEvent(RefreshQueue) exten => *210,n,Playback(agent-loginok) exten =&g...

Hi All, Anyone know if theres a way to share a Cisco 7940 between hot-desk users? My phones get their setup via SIP .cnf files, that load at boot via tftp, so I'm assuming the configs a failry static. However if I want a phone to be hot-desked, I could have different users sitting there. Is there any concept of "logging on" in these environments? Cheers, Adrian

I've a big problem with SIP forwarding back into 'ringing groups' creating what can only be described as call storms :-( I have a 'ringing groups' of SIP phones with an effective dialplan (much simplified) like so: ; Purchase ledger [ptsn_inbound] exten => _846061,1,Dial(Local/6061 at groups) .... [groups] exten =>

hi list, i have a question about the args of queue: when we use Queue() app, there are some arguments than can use. help from CLI: Queue(queuename[,options[,URL[,announceoverride[,timeout[,AGI[,macro[,gosub[,rule]]]]]]]]) well.. i'm trying to identify who has taken the call on a queue, and, when agent conected, launch a macro with some args based on who takes the call i do: exten =>

Hey Everyone, Have a couple of questions here.. Scenario 1: We are working with a client that currently has one support queue with about 10 agents. They are starting to get pretty long hold times for their customers and they have requested three queues. Queue 1 will have a timeout of 4 minutes. After that it will move to Queue 2 which has a default timeout of 3 minutes. After that we will

Hello all, I think Lee has given me a head start, but I'm still running in a circle (at least i'm in the lead). The problem is with my queues. The phones go to their own voicemail after 5 rings. That's about the same time I allow the phone to ring before trying another phone in the queue. Is there a way to tell asterisk....? If this call is coming from a queue, do not follow a

Hi, Is there any way to run a command (AGI script, whatever else) at that moment when the call that was in the queue is being bridged to a specific agent? An examples of what I would want to do with this is, for example, have Asterisk ask the caller for his 4 digit customer ID before being put in the Queue. Once I know who the caller is being connected to (which agent) I'd run a