search for: intreprt

...ger is putting them to work :-) >Skill set routing Think you mean prioritizing of your agents that is called pennalty under asterisk >multiple inbound queues. MM not sure you mean with that but you can connect queu's >real time displays The data is there, you need an application who intreprt this data. Look for the different gui's and software that is out there opensource or closed. We are build our own tailor made applicaton for this. >tracking of lost calls, wait times etc. Yes that is default available just type Queue show And * will show you the numbers :-)