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2005 Oct 15
6
ACD calls to busy agents
One of my friends is facing this problems and I could not find any
solution to that. Hence this post.
In her Asterisk PBX, she has programmed about 10 agents, and strategy is
rrmemory. Everything works fine. When an agent has received an ACD call,
another call is not presented to him as long as he is on the ACD call.
However when an agent has made an outgoing call, he is still presented
another