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gsne7w7ehnwiuprc1flrs
2009 Aug 27
1
how does "wrapuptime" work in queue.conf
Hi list,
I'd like to have the callers to listen to the advertisement (music on
hold) before the agents answer them. So, I have wrapuptime=10 in
queue.conf, but the call still goes straight to the agents without
delay.
Here's my queue.conf:
[general]
persistentmembers = yes
[738]
musiconhold = empty
;musiconhold = default
;announce = q-738
;strategy = ringall
strategy = rrmemory