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gcse1
2004 Sep 25
3
Queue and Agent functionality
I've seen alot of posts lately on Queue and Agent functionality, and
alot of hacks to make them do different things that most call center
managers want.
In the sake of doing this one time, I'd like to develop a single list
of request so we can consolidate a feature request for the Queue/Agent
system.
Here are the ones that I run into the most:
1. Queue should know the status of agents