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2006 Mar 16
1
open source queue analyzer
...tension
- average calls per hour
- average calls per day
- average calls per week
- average calls per month
///supervisors
- define new users that can access to the software
- set for each user the operation to do in the queue
(login/logout/real time monitor/statistics)
now i've realized the firse section, realtime, and i'm using it in my
callcenter sice 2 weeks
the software use php and mysql o postresql as database (i would add
some ajax module for refreshing some data without reloading the page)
so, would you like to contribute?
what do you think of that?