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ff959c3
2010 Sep 07
3
Call Center: scripting for call routing, reporting, login and logout, CTI
Hi All;
I would like to use Asterisk for a call center, but really does not know if Asterisk support the following in a good way:
1) Ability to do an inteligent routing, so to route the call to the proper skill group based on the caller information?
2) If I can create skill groups and then the agent will login to this skill group.
3) What about reporting to check the call center performance?