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next_out
2004 Apr 14
1
ACD Functionality
I have a couple of real quick questions for ya'll. I am trying to setup
* in a test scenario to emulate my company's 20 agent ACD.
1) First, I am curious if anyone has any configs that they can throw up
on the wiki or just send via e-mail. I have a bit of it pieced together
and am able to make some very basic queued calls, but I am sure that
there are much smarter people out there