search for: enterqueue

Hi all Using asterisk 16.25.0 (I know it's a bit old) I'm trying to parse the realtime queue_log and I realized that not every call has a ENTERQUEUE event. I see that if there's an internal call to an extension that has a dialplan forward to a queue (no call is placed to the extension before calling the queue), the ENTERQUEUE event is not generated in the queue_log For calls from the pstn the event exists. Both type of calls (incoming a...

Hello everyone, This is is my first email to this group. I'm am writing a small php program to pull some info out of our Asterisk's queue_log. I'm having trouble figuring out what some of the parameters mean. Here's an example: 1118098465|1118098465.47|salesq|NONE|ENTERQUEUE||"Ray Balbin 25" <(716)250-3405> I found a doc that tells me about everything from "ENTERQUEUE" and on but nothing on the 4 fields before it. Can anyone she some light on this ? Hugo

I went to run my queue_log parser so that I could send out a monthly report to one of my customers, and I noticed that every valid call complete action (COMPLETEAGENT, COMPLETECALLER) is followed by an ABANDON: Here is a complete-caller: 1123325015|1123325011.2|mainq|NONE|ENTERQUEUE||00110102102 1123325020|1123325011.2|mainq|Agent/21|CONNECT|5 1123325030|1123325011.2|mainq|Agent/21|COMPLETECALLER|5|10 1123325030|1123325011.2|mainq|NONE|ABANDON|1|1|15 Here is a complete-agent: 1123325051|1123325047.7|mainq|NONE|ENTERQUEUE||00110102102 1123325055|1123325047.7|mainq|Agent/21|CON...

...I have some doubts about it that maybe you could help (actually, maybe these doubts are suggestions for enhancements!): 1st Scenario - Agent receives the call, and puts it on parking for somebody else to pick it up. Parking # 7000 (for attender transfer) 1140013998|1140013990.2524619|queue1|NONE|ENTERQUEUE||callerid 1140014001|1140013990.2524619|queue1|Agent/5225|CONNECT|3 1140014016|1140013990.2524619|queue1|Agent/5225|COMPLETEAGENT|3|15 1140014016|1140013990.2524619|queue1|NONE|EXITWITHKEY||1 ==> Problems: Shouldn't a transfer to the parking extension (7000) be logged? I cannot track the cal...

...at agents-c002,2", "|Local/491 at agents") in new stack -- Stopped music on hold on SIP/427-9d849a90 Once the call is bridged, I transfer to 7777 from the agent softphone. This is what queue log looks like for this type of call: 1183671934|1183671934.5745|emerg_nccc_ld_ts|NONE|ENTERQUEUE||427 1183671937|NONE|NONE|Local/491 at agents/n|PAUSEALL| 1183671940|1183671934.5745|emerg_nccc_ld_ts|Local/491 at agents |CONNECT|6|1183671934.5746 1183672005|1183671934.5745|emerg_nccc_ld_ts|Local/491 at agents |TRANSFER|7777|from-somecontext|6|65 If I use /n when adding the channel to the queue...

I am trying to figure out which one of our agents is answering the calls. According to http://www.voip-info.org/wiki/view/Asterisk+log+queue_log the only time the queue_log puts the channel (agent) is during logoff & logon. There is the connect & completeagent message, but it doesn't show which channel (agent) answered the phone. I can't even figure it our cross referencing the

Hello list, I'm looking for a way to have the estimated hold time on a queue prior to joining it. someone suggested to me to Queue() first for 1 sec, read variable QUEUEHOLDTIME, validade it and Queue() again. But as we're using real time configuration that would mean a event ENTERQUEUE and a LEAVEQUEUE too much in MySQL's queue_log any suggestions?? Thanks in advance -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110505/711586ec/attachment.htm>

...ER events in queue_log when clearly the agent is busy and call-waiting is disabled. 1309550595|1309550570.399965|2253|Local/05 at from-internal/n|CONNECT|2|1309550593.399966|0 1309550632|1309550533.399961|2253|Local/11 at from-internal/n|COMPLETECALLER|1|74|1 1309550663|1309550640.399969|2253|NONE|ENTERQUEUE||zzzzzzzzzz 1309550666|1309550640.399969|2253|Local/01 at from-internal/n|CONNECT|3|1309550663.399971|0 //here it looks like Agent01 got the call. 1309550671|1309550648.399970|2525|NONE|ENTERQUEUE||zzzzzzzzzzz 1309550671|1309550648.399970|2525|Local/05 at from-internal/n|RINGNOANSWER|0 1309550671|1...

...anyone know why the ${UNIQUEID} variable is not updated on the masquerading process while ${CDR(uniqueid)} is? Is this a bug or is a correct behavior? I faced another issue too, when the answered call gets queued, the queue log results in this: 1237931601|1237931598.374076|prueba_outbound|NONE|ENTERQUEUE||3555555 1237931601|1237931598.374076|prueba_outbound|Agent/1000|CONNECT|0|1237931601.374079 1237931601|1237931598.374076|prueba_outbound|Agent/1000|TRANSFER|s|marcador-prueba_outbound|0|0 This queue log behavior renders the information unusable, because the queued call could not be tracked anymo...

...6.0 with static agents (sip softphones with extns 100 & 101 ) in a queue..When a caller arrives in queue , it lands on first 100 , 100 then does a blind transfer to 101 .. so that the caller can converse with 101 .. strangely enough the queue_log shows : 1253814090|1253814090.12|55365|NONE|ENTERQUEUE||98221232123 1253814093|1253814090.12|55365|SIP/100|CONNECT|3|1253814090.13|2 1253814104|1253814090.12|55365|SIP/100|TRANSFER|101|from-internal|3|11|1 The third leg of the call that is the CALLERCOMPLETED part (Caller's talk time with 101) is not at all reflecting in the queue log.I;ve tr...

..., I came across a strange bug: imageine you have three callback agents defined, but the terminal for one of them is unavailable. In my example they are 101, 102 and 103, where 103 is unavailable. The strategy is roundrobin. Have a look at what happens: 1142189627|1142189621.27|queue-dps|NONE|ENTERQUEUE||34 1142189627|1142189621.27|queue-dps|Agent/101|AGENTATTEMPT| 1142189644|1142189621.27|queue-dps|Agent/102|AGENTATTEMPT| 1142189655|1142189621.27|queue-dps|Agent/103|AGENTATTEMPT| 1142189655|1142189621.27|queue-dps|Agent/101|AGENTATTEMPT| 1142189672|1142189621.27|queue-dps|Agent/101|AGENTATTEMPT|...

Hi all, I noticed that in queue.log I keep getting lines with AGENTDUMP like this one "1202044353|1202044326.152|AccountingQueue|Agent/1001|AGENTDUMP|" I cannot find any other lines in the file regarding this call id, no ENTERQUEUE or anything else. I just have this line with AGENTDUMP. Has someone had the same problem? Why do I get these lines? A small note: I have endcall=no in agents.conf so it cant be that the agent is dropping the call. I have tried it and pressing * does not disconnect the call. Best regards Kyri...

...SIP/agentA-tag2 <--> SIP/agentB-tag 3. Zap/1-1 <--> SIP/agentB-tag What I want to do is to overwrite the CallerID of the call entering the Queue to add the Callerid number of the original call to the agent's number and get it at the ENTERQUEUE event of the queue_log. I've tried with inheritance but since a second independent line was open there are no relation between channels to pass variables values. I think two alternatives could help: 1. If there exits any way to obtain variables from another channel, in this case, chann...

....time),ql.callid,ql.event FROM cdr c,queue_log ql WHERE c.uniqueid = ql.callid AND ql.event = 'ABANDON'; [2] SELECT * FROM queue_log WHERE event = 'ABANDON'; [3] SELECT from_unixtime(ql.time),ql.callid,ql.event FROM cdr c,queue_log ql WHERE c.uniqueid = ql.callid AND ql.event = 'ENTERQUEUE'; Thanks in advanced, -- Rodrigo Lang Opening your mind - Just another Open Source site<http://openingyourmind.wordpress.com/> -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20101201/2abd0dc7/...

...[21589] res_config_mysql.c: MySQL RealTime: Everything is fine. [Mar 6 05:19:20] DEBUG[21589] res_config_mysql.c: MySQL RealTime: Insert SQL: INSERT INTO queue_log SET time = '1236338360', callid = '1236338360.9', queuename = '7703', agent = 'NONE', event = 'ENTERQUEUE', data = '|3030' [Mar 6 05:19:20] DEBUG[21589] res_config_mysql.c: MySQL RealTime: row inserted on table: queue_log, id: 69 [Mar 6 05:19:20] VERBOSE[21589] logger.c: -- Started music on hold, class 'default', on IAX2/3030-2790 [Mar 6 05:19:20] DEBUG[21589] app_queue.c:...

Hi, Surely, I must be overlooking something. If I run the following SQL queries I don't get the same number of rows. Is this coherent? mysql> select * from queue_log where queuename = '4010' and FROM_UNIXTIME(time) between 20080308000000 and 20080313145900 group by callid; 357 rows in set (0.01 sec) mysql> select * from cdr where dst = 4010 and calldate between 20080308000000

...it down - I can't reproduce it on demand, and replicating the conditions under which I've observed it requires four PRIs worth of traffic. It does seem that once a given call has it's channel name pointer corrupted, it remains corrupted until the end of the call - I've never seen a ENTERQUEUE with a proper channel name followed by a corrupted CONNECT then a good COMPLETECALLER. So far, the corruption has first appeared when the CONNECT event is logged. Any thoughts, or should I just replicate what I've got into the bugtracker? Thanks -- j. -------------- next part ------------...

Hello Team, Can you help me on this? I have attached here the queue logs of my asterisk. I've searching a parser for this. I do not know what are the meaning of that logs. Thank you so much. Your response is highly appreciated. Regards, Cristina -------------- next part -------------- An HTML attachment was scrubbed... URL:

Well, I'm writing yet another queue_log analyser program in PHP, and I have noticed the following entry in my queue_log file from today: 1104796626|1104796618.532|queue|NONE|ENTERQUEUE||no 1104796664|1104796618.532|queue|NONE|EXITWITHTIMEOUT|1 So, pretty sure that I didn't make someone wait 30 minutes in my queue. extensions.conf snippet: [remote-oldnum] exten => s,1,Answer exten => s,2,Goto(remote,s,1) [remote] exten => s,1,Monitor(,${UNIQUEID},m) exten => s,2,...