search for: entered_number

I am revising our DialPlan strategy for our Asterisk system (1.4.2) and looking for some info on 'best practices' for this. Here's what I'm trying to do: I have an ACD menu that gives the caller the options as follows: - Press 1 for sales - Press 2 for support - Press 3 for customer service - Press 8 for a 'Dial by Name' list or enter the extension number at anytime