search for: dev1,0

...to implement using the Queue app, but which I had thought would be commonplace... 1) (this bit works fine) I want a queue caller to have access to the basic set of agents initially, with an overflow to additional agents if they are busy - This is done using penalty: queues.conf: member => SIP/dev1,0,Agent1 member => SIP/dev2,0,Agent2 member => SIP/dev3,1,Agent3 is overflow 2) But, after 60 seconds, I want Agent 3 to be included whether the 1 and 2 are busy or not. None of the queuerules options seem to achieve this because regardless of which agents are included or not, the penalty us...