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Hey All - I've got an interesting problem, here is what I'm trying to accomplish: Six agents, two queues, three skill levels Queue A (queue B is the same) - Level 1 -- Agent 1 -- Agent 2 - Level 2 -- Agent 3 -- Agent 4 - Level 3 -- Agent 5 -- Agent 6 I'd like a call to come in to Queue A, ring agent 1 and agent 2 for X seconds, if agent 1 and agent 2 ignore the call, try