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Anyone using Asterisk in a Call Center environment? And more importantly is anyone supporting home based remote call center agents with an Asterisk backend? My experience with Asterisk is limited, however I have set it up and installed it previously and had it working for home usage and for simply playing around. My background however is with Cisco CallManager, Cisco IPCCX for call centers as

So I have my asterisk box up and working internally at home and all is good so far. The next thing I wanted to do was make and recieve calls to regular land lines now. I don't have a POTS line and was looking for probably a SIP trunk. I have seen mentions of Skype integration with Asterisk, but does that include say Skype IN and Skype OUT ? Or is that integration component really just for

I am very new to Asterisk, it was a weekend project of mine that I jumped into this weekend. I have it up and working on a box at home, and I am nearly half way through the book I purchased friday "Asterisk: The Future of Telephony 2nd Edition". Anyway, I started this out so I could help a friend who wanted a VoIP PBX solution for his small business. I have been working with Cisco

Anyone aware of any SIP softphones that might virtualize well with Citrix presentation server? I suspect I know the answer already as I have been researching softphones that work with Cisco CallManager that can be virtualized if you will with Citrix and have come to learn that its not something that seems to be doable at this time. I have to assume that the issues affecting the virtualization of

I have a friend with a small business running a small SIP based phone system. He was looking into providing some SIP phones for a couple of remote teleworkers, but as he started to look around and ask me questions he ran across analog adapters which made him curious. He proceeded to ask me if there was an analog adapter that provided the following functionality in which my reply was simply,