search for: customore

hello list i have an IVR menu in asterisk 1.4 like below exten => 600,1,Ringing() exten => 600,n,Wait(2) exten => 600,n,Goto(home,s,1) [home] exten => s,1,SetGlobalVar(sounds_path=/var/lib/asterisk/sounds/) exten => s,n,Background(${sounds_path}music1) exten => s,n,Background(${sounds_path}music2) exten => s,n,Background(${sounds_path}music3) exten =>

HI, all I have tested chanspy app. to monitoring agent and customore conversation. if customer and agent are already in conversation , using spy we can'nt here anything on that extension(agent extension). if next time calls come to that chan we listen that conversation. any idea????? thnks, in advance Bhrugu Mehta