search for: connect_to_agent

...rio: I have a context wherein I give the called party the option to dial the digit 9. If he does so, he is transferred a la this extension entry: exten => 9,1,Playback(pls-hold-while-try) exten => 9,n,Noop(Attempting to bridge to ${agentext}) exten => 9,n,Dial(Zap/g9/${agentext}|60|gM(Connect_to_agent^${dnum})) exten => 9,n,Noop(Done w/ x-fer to agent!) exten => 9,n,Hangup I simply play a "please hold message," execute a Noop, and then Dial with g and M. In this case, the variable agentext has already been assigned a value ("2160"), and the Dial command executes...

...works- I start with a .call file that generates a phone call in blasterisk_dialout,s,1 If the called party presses the correct digits, in this case 1, then the call goes to blasterisk_english_right_party,s,1. If the called party then dials 9, he is transferred to an agent, which is where the macro Connect_to_agent comes in to play. The agent is called on a separate zap channel and then presses 1 to accept the call. Upon a successful connection to an agent I'd like to generate a new CDR entry, which is why I'm doing the ForkCDR... [blasterisk_dialout] exten => s,1,DigitTimeout,1 exten => s,n,R...

...himself, and now I use Dial w/ the G option: Dial(Zap/g9/${agentext}|60|mG(Agent_Xfer^s^1) Customer hears MOH while the Dial app gets the "agent" on the line My destination context looks like this: [Agent_Xfer] exten => s,1(Customer),Meetme({$ConfRoom}|qM) exten => s,2(Agent),Macro(Connect_to_agent,${Customerid},${ConfRoom}) Customerid and ConfRoom are channel variables that are set in the Originate action and at the start of the dialplan processing, respectively. The idea is to put the customer in a conference room, listening to MOH, until I can get an agent on the line. (This part works...