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...Wednesday afternoon with no notification. Unfortunately, I had slightly bungled the exten => entry for calls coming in via that route. Fortunately, it was easy enough to fix, and was fixed before I got about the fourth swear word out of my mouth. The CDR file captured the caller ID on the confrangled calls, and our support department called them back promptly, and everyone was happy. * Customer with their own POTS lines wanting VoIP service One of our VoIP customers was in the interesting position of wanting the phone lines at their office, terminated analogly. We had a Mediatrix gate...