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Hello; If I have load up to 220 extensions with 50 concurrent calls. Can one hardware server carry all this load? What is the hardware server required for this? Regards Bilal -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20130714/b63756d2/attachment.htm>

> Hello All, > > History ~ > I recently took a position with a call center. At the time they had > about 50 agents in a call queue. The queue was setup to ringall. The > agents use Eyebeam softphones. Everything is local lan, no routers, > everything connected via Cisco 3600 10/100 switches. > > Now we are up to about 150 agents, and I have kept everything pretty

...ALLERID(all)}) exten = 8666,n,GotoIfTime(${EH_HOURS}?:ehc_closed,s,1) exten = 8666,n,Set(MONTH=${STRFTIME(${EPOCH},,%b)}) exten = 8666,n,Set(DAY=${STRFTIME(${EPOCH},,%-d)}) exten = 8666,n,Set(MONITOR_FILENAME=${MONTH}/${DAY}/8666-${UNIQUEID}) exten = 8666,n,Set(CDR(userfield)=<a href=http://pas.coastalacq.loc/recordings/${MONITOR_FILENAME}.gsm>8666-${UNIQUEID}</a>) exten = 8666,n,Queue(Confirmation) -- Greg

Hey All, Growing call center. Currently at about 200 call center staff, running about 1000 calls per hour. Gearing up to double that. Not too sure that a single server will support that growth. So, I'm trying to come up with ways to scale the system and still maintain a simplistic design. So I'd like to bounce some ideas around. Currently I am running on a Dell 1950, dual quad core

Matt, At some point you need to consider how much is too much... I run a call center with more then 125 commissioned phone sales reps and more than 60 customer service reps. We run dual servers, fiber from one provider and 6 bonded T1's from another provider. We purchase our so trunks from a wholesale company who is a major provider to resellers. Being so, their network is extremely