search for: chan_blah

Displaying 2 results from an estimated 2 matches for "chan_blah".

2003 Apr 06
1
Call completion/error codes and extensions.conf call flow
...a large array of codes that are more meaningful, such as "403 Forbidden" or "480 Temporarily unavailable" which can be more useful for both my internal logging as well as can trigger an appropriate recording to be played back to the user. Why code individual cases inside of chan_blah when this can be extracted to allow the admin to handle them as required? Two solutions were discussed, one method using an application and the other simply setting a channel variable. METHOD 1: Corydon76 suggested creating an application that handled the redirection of the call process flow....
2003 Sep 16
10
call center design question
Would like to deploy * in a small help desk environment (five to ten people) using call queues and some sort of CTI interface to pop Remedy screen data in front of the help desk person receiving the call. Data to be popped would be based on CallerID. Anyone doing something similar? Anyone interfacing to an external Remedy system? Any reference sites that I could read/learn more of the