Displaying 2 results from an estimated 2 matches for "ccagent".
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cfagent
2007 Apr 30
2
don't want call to get answered
...er any
one calls those number call comes to my *box and it sends call to my agents
in queue. but if no agent is available it still answer the call. Is there
any why when my agents are not available I don't want call to get answered.
Here is my dialplan:
exten => xxxx,1,GotoIfTime(*|*|20|dec?ccagents,xxxx,6)
exten => xxxx,2,GotoIfTime(10:00-16:00|*|26|dec?ccagents,xxxx,7)
exten => xxxx,3,GotoIfTime(09:00-18:00|*|31|dec?ccagents,xxxx,7)
exten => xxxx,4,GotoIfTime(12:00-16:00|*|1|jan?ccagents,xxxx,7)
exten => xxxx,5,GotoIfTime(09:00-18:00|mon-fri,*,*?ccagents,xxxx,7)
exten => xxxx...
2007 Jul 17
5
Asterisk PRI Busy Problem
...no of calls in this group are more then
3. But my provider says he is not getting any busy signal from my side and
he says for all incoming numbers (30) he is getting back only one number
from asterisk box(4340).
here is my dial plan for one incoming DID:
exten => 4340,1,GotoIfTime(*|*|25|dec?ccagents,4340,6)
exten => 4340,2,GotoIfTime(10:00-16:00|*|26|dec?ccagents,4340,7)
exten => 4340,3,GotoIfTime(09:00-18:00|*|31|dec?ccagents,4340,7)
exten => 4340,4,GotoIfTime(12:00-16:00|*|1|jan?ccagents,4340,7)
exten => 4340,5,GotoIfTime(09:00-20:00|mon-sun,*,*?ccagents,4340,7)
exten => 4340...