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Hey All, I have a user whose Cisco 7960 died the other day. When you disconnect the Ethernet cable the phone boots (as far as it can w/o network connectivity) but as soon as you plug in the CAT5 it goes dead. (no lights, no sound, no display, nothing) I tried to contact Cisco but they say I have to contact the vendor. I have sent an email to the vendor (www.thevoipconnection.com) and I am

> niles@atheos.net wrote: > > Christopher, > > > > Just as a total guess, check to be sure the PoE portion > >of his cat5 cable are not either grounded, or touching > > each other. Also, be sure he's not connected to a PoE > >capeable switch since cisco is reverse polarity of the > > PoE standard. > > Niles Niles, Thanks for the guess. We don't have any PoE equipment in out setup. On further review it seems the phone is sending power down the network cable... Definitly a hardware problem. Seems to have fried a p...