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busycg
2008 Mar 27
2
callers in queue passed to agents who accept only one call at a time
...e which in turn replies with an agi
command. For example, whenever an agent answers a call
I think that an event such as QueueMemberStatus can be
triggered (although I don't know how). If the custom
script could receive this event in realtime then it
would run an agi command such as
QueueRemove(busyagent...). When the agent is free
again I suppose the same event is triggered and the
custom script can QueueAdd(freeagent...).
Could anyone please give me some pointers on this?
Thanks!
Vieri
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