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Hi, folks. I'm senior online editor at CIO.com, and I'm working on an article for which I'd very much like your help. There's often a lack of communication between techies and top company management. Maybe they don't want to hear about problems; perhaps you give them technical details that are far more granular than they want to know. But dealing with spam is a topic

One of the key points that came up when I researched and wrote the "Five Things CIOs Should Know about Fighting Spam" article (http:// www.cio.com/article/28830) was that they should know the basics of how email works. Otherwise, said plenty of techies, the CIO won't have the first idea of what the email admin is complaining about. So I'm going to do my part. I'm

Getting Clueful: Five Things You Should Know About Fighting Spam The battle for your users? e-mail inboxes probably will never end, but it?s not a failure of technology. Experienced e-mail and system administrators share the key points they really, really wish you understood. http://www.cio.com/technology/infrastructure/security/spam/ five_things_about_fighting_spam.html?CID=28830 Thanks