search for: billable

Hello, I'm working on an Asterisk configuration for a call center, and they bill based on the time spent talking to an agent, but not for any time spent waiting in a queue. The CDR information contains the entire duration of the call as billable seconds, including time spent waiting in the queue. I would like the billable seconds to only include the time spent actually talking to an agent. I am using Asterisk 1.4.18. The only way I have found so far is to correlate the CDRs with the "CONNECT" queue records, figure out the end...

...ould just like to ask about cdr, i have an asterisk and i would like to bill only outbound calls not extension to extension, when i'm looking at the CDR, i can't figure out which fields i need to filter all outbound calls only. e.g if i dial 00. or 9XXXXXX (for local pstn calls) those are billable, 100 101 or 102 (all local extensions) not billable. *97 for voicemail not billable, but still is being logged on the cdr, can i disable logging to cdr calls like that(*98,*1,etc.)? also, the time the call ended is not logged, is there a way to log that? TIA ron ----------------------...

...;Sep", "10" => "Oct", "11" => "Nov", "12" => "Dec" ); foreach $line (@data) { chomp($line); my($acctcode, $src, $dest, $destcontext, $callerid, $chan, $destchan, $lastapp, $lastapparg, $start, $answer, $end, $duration, $billable, $disposition, $amaflags, $uniqueid) = split(",",$line); # lets clean this up a bit $dest =~ s/\"//g; $src =~ s/\"//g; $start =~ s/\"//g; $disposition =~ s/\"//g; $destcontext =~ s/\"//g; # not sure but we will convert seconds to kilobytes $billable = $bi...

I am in search of open-source software to track billable time for myself. A quick Google search did not find anything that is open-source but I am hoping that this group might know of such software? The platform is C7.

...; channel gets killed. Record 2 should show 2 records for using 900 for device 2, and none for device 1. When device 1 calls device 2, and device 1 transfers to conference room 900. and then hangs up and dials 900 again, the cdr will show: 1. Device 1 calling device 2. 2. Device 2 calling 900, and billable seconds will be 0. 3. Device 1 calling 900 Record one should show device 1 calling device 2, and the billable duration should be as long as device 2s' channel doesn't get killed. Record 2 should show device 1, calling 900, and the billable durations should be as long as 900 is connected wit...

When I compare my total minutes on the bill from VoIP Innovations, to the number from our CDRs, I'm finding a smalish (3-4%) discrepancy in the count of minutes. I'm wondering why it's there. Are there different methods of counting the billable start or end point of a phone call? If it matters, I'm counting more termination minutes than they are and they're counting more origination minutes than I am.

...m number services, >they've got other problems. I'd suggest they either apply an init >script to reset whatever they feel they need on every reboot, or find I think you?re downplaying a very real problem here, as an aside. >The more host-by-host customization, admittedly the more billable >powers and the more yourself personally into each and every stop. But >it doesn't scale Huh? Scripting that creation from scratch is a job done once that scales very well. debootstrap is reasonably fast, installation of additional packages can be fast as well (since it?s a new image, us...

...If people really feel the need for robust random number services, they've got other problems. I'd suggest they either apply an init script to reset whatever they feel they need on every reboot, or find a genuine physical RNG to tap. The more host-by-host customization, admittedly the more billable powers and the more yourself personally into each and every stop. But it doesn't scale, and you will eventually be told to stop wasting your time if your manager is attentive to how much time you're burning on each deployment. > This is even more true as every new machine tends to get j...

I have a controller that gets a list of employees (which has an "include => [:salaries, :incentives, :billablegoals, :reviews]"). I then need it to iterate through each employee and determine their current active goal based on the "effective date." After playing around with it a bunch, I got the following to work. Only problem is that if I remove the "@employees.each { |e|....." li...

Hi, How to accept DMTF tone during ringing mode? Its possible. Regards -Hadi.Salem

...have some question about cdr_csv. We want to have some IVR system for routing incoming calls to multiple directions. So when user make a call, he must put his PIN and phone number. Then asterisk will Dial this call to appropriate destination. Billing system deal with cdr_csv records. But the "Billable seconds" field - all time of the call, including the IVR part (that haven''t be billed). And I don''t know how to save the actual call duaration into the cdr_csv record. Maybe cdr_mysql doesn''t have this problem? Any ideas? Thanks. __________ www.newmail.ru -- ??????...

...er picking up) the CDR shows A calling C. IMHO, It should record A called B then B transfered to C, so that the cost of the outgoing call is "blamed" on B not A. Does anyone know how to deal with it? It's might be a bigger problem if A is and incoming call from PSTN as no-one is "billable". Thanks. Andre

straight away I can think of a scenario that would cause a problem. If I supply toll free numbers that need to be billed for incoming calls and that can be forwarded out to billable destinations then I want a CDR for both ends of the bridge. In your first blind transfer example what if the initial incoming call to A is billable? I can't see any easy way to get the duration of that call leg. Regards, Greyman.

Greetings. I have an application which is used to track jobs and payments. The billables table contains columns "job_date", "amount" and "receipt" which indicate the date of the job, the amount due and whether or not payment has been received, respectively. In addition to tracking and manipulating individual jobs, the application is also used to generate...

Hi, I have the following dialplan. Problem is, if the user authenticates, * starts counting as billable seconds even if i hangup the phone before the called party answers..And also as disposition.. it accepts all calls authenticated as 'answered' If i commentout the authentication line everything works as it should be. How should i use authentication that, it should accept it as aswered by de...

...sterisk-users, We have recently moved to the 13.x branch of Asterisk from 11.x, and we're trying to correlate CDR records from multiple-legs for billing purposes. As part of this change we have added 'linkedid' to our CDR table schema in an attempt to join the multiple records into one billable record. The call path can be simplified as (transport types in brackets): SIP Phone---(SIP)---Asterisk Svr1---(IAX)---Asterisk Svr2---(IAX)---Asterisk Svr3---(SIP)---PSTN As per the CDR spec, I expected the 'linkedid' to propagate between the records and be the same throughout... However,...

Is there any way to know if a call was transferred from reading the CDR? Any relation in fields like UNIQUEID? Something that can be scripted to make a special report? -- Telecomunicaciones Abiertas de M?xico S.A. de C.V. Carlos Ch?vez Prats Director de Tecnolog?a +52-55-91169161 ext 2001 -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type:

...re downplaying a very real problem here, as an aside. In the last 35 years, I've only seen some care much about the RNG..... twice. And those hosts wound up with physical random number generators on PCI slots, it was years ago. > >The more host-by-host customization, admittedly the more billable > >powers and the more yourself personally into each and every stop. But > >it doesn't scale > > Huh? Scripting that creation from scratch is a job done once that > scales very well. debootstrap is reasonably fast, installation of > additional packages can be fast as wel...

...subsequent minute does not count for billing. In my iax.conf i entered the "notransfer = yes" but nothing changed. My test card and test calls are the following TEST-CARD en N/A N/A 6 0 0 50 ^02* TRUNK-G1 500 10 25000 Caller*ID Called Number Trunk Disposition Billable Seconds Billed Cost "3600" <3600> 02203568459 TRUNK/G1 ANSWER 105 502 "3600" <3600> 02203568459 TRUNK/G1 ANSWER 11 502 "3600" <3600> 02203568459 TRUNK/G1 ANSWER 31 502 "3600" <3600> 02203568459 TRUNK/G1 ANSW...

...e in a sticky predicament! For anyone using Asterisk in a provider environment unaware of any problem I urge you to do a simple blind transfer on your system and check your CDR's. Most Asterisk based providers I tested are blocking transfers but I did find some other providers out there missing billable call legs! My goal is to try and get acknowledgement that there is a serious problem here that warrants a re-think about how Asterisk CDR's are generated. In an effort to succinctly encapsulate the problem I've produced the call and CDR flows below. Hopefully they make sense but if not I...