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b7f51a1e
2005 Mar 28
2
call center: agents, queues, sip
Hi,
I am doing some tests with Asterisk's ACD capability, and as far as I
could go I have realized that each agent defined in agents.conf must
keep a session (call) open with Asterisk in order to be considered
online. When a user calls, the agent receives a beep notification in his
softphone and he answers to the pending call in the open channel and
after the call ends he remains on the open