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Hi, I have a requirement, which I am not sure whether it can be implemented. I had done some searches but didnt find an answer to this. Kindly let me know if some one has an idea to implement this: I have two Queues - Sales & Booking I have 12 Agents who are added to both the queues Suppose there are 12 calls in the Booking Queue, and 6 calls in the Sales Queue. Only 8 calls in the