Displaying 2 results from an estimated 2 matches for "ave_hold_time".
2015 Jan 28
2
queue show <queue-name> vs queue log for calculating average hold time
...e), W:0, C:175, A:44, SL:48.6% within 45s
So from that data we look at
17s holdtime
And assume that is the average hold time before calls get answered by a
queue members.
However, if I calculate the average hold time from out queue log table
using the following SQL
select sum(data1)/ count(*) as ave_hold_time from queue_log where time >
DATE(NOW()) and queuename='<queue_name>' and event='CONNECT';
I get the vastly different figure of 92.4.
So, is the queue show figure wrong due to a bug or am I making an incorrect
assumption as to what it means?
Thanks in advance
Ish
--
I...
2015 Jan 28
0
queue show <queue-name> vs queue log for calculating average hold time
...> So from that data we look at
> 17s holdtime
> And assume that is the average hold time before calls get answered by a
> queue members.
>
> However, if I calculate the average hold time from out queue log table using
> the following SQL
>
> select sum(data1)/ count(*) as ave_hold_time from queue_log where time >
> DATE(NOW()) and queuename='<queue_name>' and event='CONNECT';
>
> I get the vastly different figure of 92.4.
>
> So, is the queue show figure wrong due to a bug or am I making an incorrect
> assumption as to what it means?
>...