Displaying 1 result from an estimated 1 matches for "autoanwser".
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autoanswer
2007 Apr 15
2
agents and music on hold with autoanswer..
...nd asterisk: please, apologize me because I'm 'absolute
beginner' about voip/asterisk!!
Well... all seems work fine; we have some queues and some agents; the
"music on hold" works fine when the agent press the hold button on
the phone (thomson); the agents have the 'autoanwser' flag on.
BUT if the agent have to go elsewhere for some minutes (coffe break,
go to piss, and so on..), usually he press the 'hold' button on the
phone; if a new call arrive, asterisk send the call to the agent's
phone, since it seems 'free'; but the phone is 'on...