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atransf
2006 Apr 05
3
queue issue
Hi,
I have several queues configured at my call center for different support levels.
Today, something weird happened:
- A client called queue 1 and was answered by an agent
- The agent transferred the call to an user (not a queue), by dialing the atxtransfer (1) key defined in features.conf
- The user transferred the client to another Queue, by using the second channel and the XFer key of her EyeBeam softphone)
- The client entered this second queue and was answered correctly by an analyst from this second queue.
But, when I ran "show queue sec...