search for: alreadyon

...I am using Queue application to ring a number of agents that have logged on using AgentCallbackLogin. Now, while an agent receives a call from the Queue they cannot logoff using AgentCallbackLogin. Instead the Agent is asked for their agent no and their password and after that they get the agenty-alreadyon message!!! When the call goes away they are able to logoff!! It sounds trivial but in a busy call center where lines are coming all the time it gives the agent a hard time and at the same time the line is not being answered since the agent's extension is considered available and Asterisk keeps...

Hi, Is there a way to detect if the caller will be entering an agentless queue? I'd like to be able to redirect any caller who tried to join a queue with no logged in agents, to be redirected to the groups voicemail. Is this possible? I know I could create a menu and an announcement for voicemail (should the user wish to drop from the queue); but they wouldn't know no one was taking

...I'm using Nufone as the provider... I'll include my sip.cocnf and extentions.conf here. extentions.conf [CODE][outgoing] exten => _1NXXNXXXXXX,1,Dial,IAX2/scheda@NuFone/${EXTEN} [inbound] exten => Asteriskboxnumberhere,1,Answer exten => Asteriskboxnumberhere,2,Background(agent-alreadyon) exten => Asteriskboxnumberhere,3,Hangup() [scheda] exten => [_123456789]XXXX,1,NoOp("call for "${EXTEN}) exten => [_123456789]XXXX,2,Dial(SIP/${EXTEN},60,tr) exten => [_123456789]XXXX,3,Congestion[/CODE] sip.conf [scheda] [CODE]type=friend secret=mypasshere auth=md5 nat=...

...eceive a "That agent is already logged on" message. -- Executing AgentLogin("SIP/4000-abe4", "4000") in new stack -- Playing 'agent-incorrect' (language 'en') -- Playing 'agent-pass' (language 'en') -- Playing 'agent-alreadyon' (language 'en') I think there is a problem with AgentCallBackLogin and transfers, because with AgentLogin I transfer the call successfully (except with this incovenience of "already logged on" described). Another point is that I could transfer any call if I not use Queues....

...eceive a "That agent is already logged on" message. -- Executing AgentLogin("SIP/4000-abe4", "4000") in new stack -- Playing 'agent-incorrect' (language 'en') -- Playing 'agent-pass' (language 'en') -- Playing 'agent-alreadyon' (language 'en') I think there is a problem with AgentCallBackLogin and transfers, because with AgentLogin I transfer the call successfully (except with this incovenience of "already logged on" described). Another point is that I could transfer any call if I not use Queues....

...eceive a "That agent is already logged on" message. -- Executing AgentLogin("SIP/4000-abe4", "4000") in new stack -- Playing 'agent-incorrect' (language 'en') -- Playing 'agent-pass' (language 'en') -- Playing 'agent-alreadyon' (language 'en') I think there is a problem with AgentCallBackLogin and transfers, because with AgentLogin I transfer the call successfully (except with this incovenience of "already logged on" described). Another point is that I could transfer any call if I not use Queues....

My wife's got an appropriate Southern England (Wimbledon) accent and I'm sure she would try her hand. Does anyone have a comprehensive list of the words that need to be said? Matt, do you have them if your wife's done a set for French users? Mark, if you have the kit maybe you could chop up the file? I write a utility to chop up and compress the wave file based on some of the C