Displaying 1 result from an estimated 1 matches for "alreadyoff".
2004 Aug 29
1
Empty Queues
Hi,
Is there a way to detect if the caller will be entering an agentless
queue? I'd like to be able to redirect any caller who tried to join a
queue with no logged in agents, to be redirected to the groups
voicemail. Is this possible? I know I could create a menu and an
announcement for voicemail (should the user wish to drop from the
queue); but they wouldn't know no one was taking