Displaying 2 results from an estimated 2 matches for "agenty".
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agent
2006 Oct 31
1
Asterisk does not bridge zap channels on outgoing calls
Hello... I have a big problem with asterisk. Every time i make a call
asterisk does not bridge the zap channels. The zap channel from which
i'm calling remains in state:ring and applicaton:dial and the zap
channel with the external line configured remains in state:dialling an
Application:AppDial.
Zap/20-1 agentie s 1 Dialing AppDial (Outgoing Line) 09399 (None)
Zap/9-1 int_omg 09399 5 Ring
2003 Nov 27
1
Agent Logoff inability when calls are being received from queue
...ture!
I am using Queue application to ring a number of agents that have logged
on using AgentCallbackLogin.
Now, while an agent receives a call from the Queue they cannot logoff
using AgentCallbackLogin. Instead the Agent is asked for their agent no
and their password and after that they get the agenty-alreadyon
message!!!
When the call goes away they are able to logoff!!
It sounds trivial but in a busy call center where lines are coming all
the time it gives the agent a hard time and at the same time the line is
not being answered since the agent's extension is considered available
and Aste...