Displaying 1 result from an estimated 1 matches for "agentsbusy".
2010 Sep 15
3
Skip Busy Agents/Channels from Queue
Is there a way skip / ignore the member whose status is busy in the Queue.
I have two channel member in queue and i have set the peer limit 2 for these
members.
I want to skip those member who are currently on the call (answered to
calls) and now their status is busy, if Queue see the busy status caller
will not enter in the Queue and go to the next priority.
[test-queue]
strategy = rrmemory