Displaying 2 results from an estimated 2 matches for "agentqueue".
2007 Sep 18
1
Queue agents w/ DUNDi
...don't answer.
I thought the solution would be as simple as defining a separate queue
for the AgentCallbackLogin, and dumping calls to that queue. The
problem that I see with that is I can no longer use DUNDi to route the
call. If I do that and don't have their explicit extension in the
[agentqueue] context, I get 'Extension XXXX is not valid for automatic
login of agent YYYY' when they try to login. If I put a huge _XXXX
match in the [agentqueue] then I can login, but it can't route the call
properly because routing the call needs a DUNDi lookup which puts them
back into stdexte...
2004 Jan 21
1
Is there a way to # of agents logged into a queue ?
Hi,
Looking around I can't seem to find a way to show the number of agents currently
logged into a queue and if possible who they are. Is there a way to do this ?
Thanks
-b
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